Black Friday is the week every inbox fills up. That is exactly why Black Friday email marketing is worth planning properly rather than sending one "up to 50% off" blast on the morning and hoping. With Black Friday on Friday 27 November and Cyber Monday on 30 November, you have just over three weeks to warm your list, build early demand and give subscribers a reason to open your email rather than the 40 others that arrive that day.
This post is part of our Black Friday series. If you have not set your offer, budget and channel plan yet, start with our four-week Black Friday marketing strategy. For growing your list from social and creators, see our Black Friday social media strategy and post ideas, and if you planned early, our Black Friday marketing UK 2026 plan covers the October groundwork. Here we focus on email: the send plan, email examples by type, subject lines you can adapt, the automated flows that do the heavy lifting and the UK rules to respect. Later this week the series covers Black Friday Google Ads on Thursday and Meta ads on Friday.
What 2025 told us about Black Friday email
Email is still where a lot of Black Friday money is made. A few figures from last season worth knowing before you plan:
- Owned channels carried a big share of sales. Klaviyo's BFCM 2025 recap found that across its customers, email and text drove 42% of total revenue over the five days from Thanksgiving to Cyber Monday, rising to 43% on peak days. Its customers sent more than 22.7 billion messages, up 25% year on year.
- Spending rose while discounts fell. In the same report, consumer spending rose 11% year on year even as discounts fell 10%. Klaviyo put that down to loyalty and personalisation rather than deeper promotions, which is a useful reminder that a bigger discount is not the only lever.
- Email plus text beat either alone. Klaviyo's cross-channel analysis found shoppers who heard from a brand by both email and text placed 11% more orders and added 34% more items to basket than those reached on one channel.
- Automations punch far above their weight. Omnisend's BFCM 2024 review found automated emails made up just 3% of November email sends but drove 30% of email orders. Black Friday was also its busiest email day of the year, with 204.1 million emails sent.
These are platform figures, mostly from US-heavy customer bases, so treat them as direction rather than a forecast for your brand. The pattern is clear though: the brands that win on email plan the sequence, segment the list and let automation catch the people who are already close to buying.
Get your list and sending set up first
The best Black Friday email in the world does nothing if it lands in spam. Do these this week, not in Black Friday week:
- Check your sender setup. Google's email sender guidelines require SPF or DKIM authentication for anyone sending to Gmail accounts and ask senders to keep reported spam rates below 0.3%. If you send more than 5,000 messages a day to Gmail addresses, you also need SPF, DKIM and DMARC, plus one-click unsubscribe on marketing emails. Ask whoever runs your email platform to confirm all of this is in place.
- Clean the list. Suppress addresses that have bounced and people who have not opened or clicked for a long time. Sending a huge Black Friday blast to cold addresses is one of the quickest ways to hurt deliverability when it matters most.
- Warm up gradually. If you plan to send far more often than usual in November, increase frequency over the next two weeks rather than jumping from one email a month to one a day.
- Only email people who said yes. In the UK, the ICO's guidance on electronic mail marketing says you need specific consent to send marketing emails or texts to individuals. The limited "soft opt-in" exception covers your own previous customers for similar products, provided they were given a clear chance to opt out when you collected their details and in every message. It does not cover bought-in lists.
- Start growing the list now. An early access sign-up on your site and social channels gives you a warm, consented audience by the time the offer goes live.
A Black Friday email sequence for 2026
Most brands do not need more emails, they need a clearer sequence where each send has one job. Here is a simple plan built around the 2026 dates. Adjust the volume to how often your list is used to hearing from you.
| When | Who gets it | Its job | Example subject line | |
|---|---|---|---|---|
| Early access invite | Week of 9 Nov | Whole list | Build a sign-up list for first access | Want first dibs on Black Friday? |
| Teaser | Around 18 to 20 Nov | Whole list, priority to sign-ups | Hint at the offer and build anticipation | Something good is coming on the 27th |
| VIP early access | Around 24 to 26 Nov | Early access sign-ups and best customers | Reward loyalty with first access | You are in: early access starts now |
| Launch | Fri 27 Nov, morning | Whole list | Make the offer crystal clear | Our Black Friday sale is live |
| Bestsellers or gift guide | Sat 28 Nov | Opened or clicked, did not buy | Help people choose | The 5 things everyone is buying |
| Reminder | Sun 29 Nov | Non-buyers | Nudge without shouting | Still thinking about it? |
| Cyber Monday | Mon 30 Nov, morning | Non-buyers, or a new offer for all | Second moment, fresh reason | Cyber Monday: one more day |
| Last chance | Mon 30 Nov, evening | Clicked, did not buy | Honest final reminder | Last chance: ends at midnight |
| Thank you | Within a day of purchase | New buyers | Start the next relationship | Thanks for your order, here is what is next |
Omnisend's 2024 data found email-driven orders on Black Friday peaked between 7am and midday, with the 8am hour generating a third more orders than any other, so a morning launch is a sensible default. Test it against your own data if you have previous years to look at.
Black Friday email examples by type
Below are example structures for the emails that matter most. They are templates we have written to show the shape of a good email, not copies of any brand's campaign.
The teaser email
A good teaser email gives people a reason to watch for you without giving the whole offer away. Keep it short: a headline that names the date, one line about what is coming ("our biggest offer of the year on the bestsellers you keep asking about") and a single button to join early access. The teaser's job is sign-ups, not sales.
The early access email
Early access works because it rewards the people most likely to buy and spreads your sales over more days, which also eases pressure on stock and customer service. Lead with "you are in", state exactly when access opens and closes, show the three or four products people want most and keep the button high up the email. If you are holding back your best offer for loyal customers, say so plainly.
The launch email
On the day, clarity beats cleverness. Put the offer in the subject line, the preview text and the first screen of the email. Say what is included, what is not, when it ends and how delivery works in the run-up to Christmas. One clear main offer with supporting product blocks underneath almost always works better than ten competing banners.
The reminder and last chance emails
Send reminders to people who have not bought yet, not to the people who already have. A good reminder adds something new: a bestseller list, customer reviews, a gift guide by budget or a reassurance about returns. A last chance email should only say the offer ends if it really does end, which brings us to the rules further down.
The thank you email
The email after Black Friday is the one most brands forget. Welcome new customers properly, tell them what to expect with delivery, point them to a how-to or care guide and invite a review once the product arrives. This is how a discount buyer becomes a full-price customer in January.
Black Friday email subject lines you can adapt
These are example subject lines we have written for you to adapt to your brand voice and offer. Do not copy them word for word, and always pair a subject line with preview text that adds information rather than repeating it.
Teaser and early access
- Want first dibs on Black Friday?
- Something good is coming on the 27th
- Your early access list is open
- We are letting a few people in early
- Black Friday, but first for you
- Mark your calendar: Friday 27 November
Launch day
- Our Black Friday sale is live
- 30% off everything, starting now
- The offer you have been waiting for
- It is here: Black Friday at [Brand]
- Our biggest offer of the year is live
- Black Friday: your favourites, for less
Gift guides and product focus
- The 5 things everyone is buying
- Gifts under £30 they will actually use
- Back in stock, just in time
- Our bestsellers, all in one place
- Christmas sorted in ten minutes
Reminders
- Still thinking about it?
- You left something behind
- Did you see this?
- Two days left on Black Friday prices
- Your basket misses you
Cyber Monday and last chance
- Cyber Monday: one more day
- Last chance: ends at midnight
- Final hours on our Black Friday offer
- The sale ends tonight
- Cyber Monday only: free delivery on everything
After the sale
- Thanks for your order, here is what is next
- How to get the most from your new [product]
- We would love to hear what you think
A few rules that help in a crowded inbox: put the most important words first, because many people read on a phone; use the real number if your offer is a number; avoid all capitals and strings of exclamation marks; and test two subject lines on a slice of your list before the main send if your platform supports it.
Flows matter more than blasts
Campaign emails get all the attention, but automated flows quietly do much of the selling. Omnisend's 2025 ecommerce marketing report found automated emails drove 37% of email sales from just 2% of email volume across 2024, and that abandoned basket, welcome and browse abandonment emails were responsible for 87% of all automated orders.
Before Black Friday, check that these are switched on, working and updated with Black Friday messaging:
- Welcome flow for new subscribers, especially everyone who joins your early access list.
- Browse abandonment for people who viewed products but did not add them to basket.
- Abandoned basket for people who added to basket but did not check out.
- Post-purchase for new buyers, so they hear about delivery, care and reviews rather than more discounts.
Pause any flows that would clash with your Black Friday offer, such as a 10% welcome discount sitting alongside a 30% sale.
Use SMS alongside email, not instead of it
Text messages work best for timely nudges: the moment early access opens, the launch, and the last few hours. Klaviyo reported that text revenue grew 25% over BFCM 2025 as send volume rose 34%. Omnisend's BFCM email lookbook gives one real example: Thoroughbred Diesel followed up its Black Friday sale email with an SMS, and Omnisend says that single text achieved a 22% click rate and more than $32,000 in revenue.
Keep texts short, send them sparingly and only to people who have opted in to SMS, because the same consent rules apply to texts as to email in the UK.
Segment so you do not discount everyone
Not everyone on your list needs the same email or the same offer. A simple split goes a long way:
- Best customers: early access and, if you have one, your strongest offer.
- Recent buyers: product-led emails and add-ons rather than deep discounts on what they just bought.
- Subscribers who have never bought: clear offers, reviews and reassurance about delivery and returns.
- Unengaged contacts: a smaller number of sends, or none at all, to protect deliverability.
Klaviyo's finding that spending rose while discounts fell is the argument for this. Give your loyal customers a reason to feel valued, and you do not have to cut margin for everyone.
Keep it honest: UK rules on urgency and prices
Black Friday emails are full of countdowns and "was" prices, and UK regulators are watching. The CMA's guidance on unfair commercial practices under the Digital Markets, Competition and Consumers Act 2024 lists falsely saying a product or price is only available for a limited time as a banned practice, and gives the example of a countdown clock that restarts when it runs out. In practice:
- Only say an offer ends when it really ends, and do not relaunch the same offer the next day.
- Use real reference prices that the product has genuinely sold at.
- Keep reviews genuine. Our post on fake reviews law in the UK covers what the DMCC Act changed.
This is not legal advice. If you are unsure, check the CMA and ICO guidance directly or speak to an adviser.
Measure email against sales, not opens
Open rates are less reliable than they used to be. Omnisend's email benchmarks note that Apple Mail Privacy Protection can make some emails appear opened before anyone reads them. Judge your Black Friday email marketing on revenue and orders from each send, revenue per recipient, conversion rate from clicks, unsubscribes and spam complaints, and how many new subscribers you added before the sale. Those numbers tell you what to repeat for Christmas and next year.
How BlackFire approaches Black Friday email
We treat email as the channel that turns attention into sales. Social and paid media bring people in and grow the list, and email converts them, as part of one plan with one set of numbers. For The D-Day Darlings, we have run the act's full digital presence for more than five years: TikTok-first social built a 95.4K TikTok following, with paid social and email layered on top to turn that attention into ticket sales for live shows.
If you want help growing a list worth emailing this Black Friday, our social media management and paid media services are where we would start.
Black Friday email marketing FAQs
When should I start sending Black Friday emails?
Start this month with an early access invite in the week of 9 November, then a teaser around 18 to 20 November. That gives you time to warm up your sending and grow a sign-up list before the offer goes live on Friday 27 November.
How many Black Friday emails should I send?
Most brands do well with six to nine sends across the period, from early access to last chance, plus automated flows. The key is sending reminders only to people who have not bought yet, so frequency rises for likely buyers without annoying everyone else.
What makes a good Black Friday email subject line?
Put the most important words first, be specific about the offer or the date, and use preview text that adds detail. Clear subject lines such as "Our Black Friday sale is live" usually beat vague or over-clever ones in a crowded inbox.
Should I use SMS as well as email for Black Friday?
If you have customers who have opted in to texts, yes. Use SMS for timely moments such as early access opening, launch and the last few hours. Klaviyo's 2025 data found shoppers reached on both email and text placed 11% more orders than single-channel shoppers.
Can I email my whole customer list about Black Friday in the UK?
You need consent to send marketing emails to individuals. The ICO's soft opt-in allows emailing your own previous customers about similar products if they were given a clear chance to opt out when you collected their details and in every message. Bought-in lists are not covered.
Next step
Strong Black Friday email marketing comes down to a clean list and sound sender setup, a clear sequence where each email has one job, flows that catch people close to buying, segments so you do not discount everyone, and honest offers. There is still time to do all of that if you start this week.
If you would like a second opinion on your Black Friday plan, book a call and we will tell you plainly what we would change.
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